Privacy Policy
Last Updated: February 2026
1. Introduction
Welcome to Tree Life 360. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform, mobile applications, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, business address, and billing information.
- Profile Information: Job title, role, professional certifications, and profile photo.
- Business Data: Customer information, job details, estimates, invoices, employee records, equipment inventory, tree inventory data, GPS locations, and photos.
- Communications: Messages sent through our in-app messenger, customer support inquiries, and feedback.
- Payment Information: Credit card details and billing information (processed securely through Stripe).
2.2 Automatically Collected Information
When you use our Services, we automatically collect:
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Usage Data: Pages viewed, features used, time spent, click patterns, and navigation paths.
- Location Data: Precise GPS coordinates when using our mobile app for tree mapping, job site tracking, and time clock verification (collected only with your permission).
- Log Data: Access times, error logs, and system activity.
2.3 High-Sensitivity Data
Our Services require access to sensitive data to function correctly:
- Camera & Photos: Required for capturing tree data, identifying species via AI, and providing proof of work for job completion.
- Precise Location: Required for mapping tree inventory and verifying that crew members are on-site for safety and payroll accuracy.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, including:
- Orchestrating the Tree Life 360 platform and mobile applications.
- Processing payments and managing billing through Stripe.
- Facilitating bank reconciliation through Plaid.
- Synchronizing business data with QuickBooks Online.
- Automating time tracking and payroll calculations.
- Providing customer support and troubleshooting through Sentry error tracking.
- Enforcing our terms, safety protocols (JSA), and compliance standards.
4. Sharing Your Information
We do not sell your personal data. We share information only with trusted third-party service providers who assist us in operating our platform:
- Financial Partners: Plaid (Banking), Stripe (Payments), and QuickBooks Online (Accounting).
- Infrastructure Partners: Google Cloud Platform and Firebase (Cloud Storage and Hosting).
- Operations Partners: SendGrid (Email Delivery) and Sentry (Error Reporting and Performance Monitoring).
- Servicios de IA: OpenAI (GPT-4 Vision for AI Tree Species Identification).
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services.
Legal & Compliance Records: To comply with IRS, OSHA, and EPA regulations, certain records—including payroll data, Job Safety Analysis (JSA) logs, and certified ISA inspection reports—are retained for a minimum of 7 years.
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit using TLS and at rest using AES-256 encryption.
- Isolation: Our multi-tenant architecture ensures your company's data is strictly isolated from other organizations.
- Access Control: We use Role-Based Access Control (RBAC) to ensure only authorized users can access sensitive financial and employee data.
7. Your Rights & Choices
Depending on your location, you may have rights under the CCPA, GDPR, or other privacy laws, including the right to access, correct, or delete your personal information.
Location Permissions: You can enable or disable location services at any time through your mobile device settings.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Tree Life 360 Legal Department